Privacy policy

Last Updated: November 2025

We care about your privacy just as much as we care about keeping pups comfortable. This notice explains what information we collect, how we use it, and what choices you have.

1. Information We Collect

When you visit our site or make a purchase, we collect:

  • Contact details (name, shipping/billing address, email, phone)

  • Order information (items purchased, payment method, transaction ID)

  • Device and usage data (through cookies or analytics tools—so we can understand site traffic and improve your experience)

We do not store full credit-card numbers; all payments are processed securely by Shopify or your chosen payment provider.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate about your purchase or account

  • Send allergy-care tips, promos, or updates (only if you’ve opted in)

  • Improve our website and customer experience

  • Comply with legal or tax obligations

We never sell your personal data.

3. Sharing Information

We share information only with trusted service providers who help us run our business, such as:

  • Shopify (e-commerce platform and payment processing)

  • Shipping carriers (to deliver your order)

  • Email marketing tools (only if you subscribe)

Each partner is required to protect your data and use it only for the purpose of providing their service.

4. Cookies & Analytics

Our site uses cookies to keep your cart updated, remember your preferences, and understand which pages people find most helpful.
You can disable cookies in your browser, but some parts of the site may not function properly.

5. Your Rights

Depending on where you live, you may have the right to:

  • Access or request a copy of the data we hold

  • Ask us to correct or delete your information

  • Withdraw your marketing consent at any time (just click “unsubscribe” in any email)

To make a privacy request, email woof@allgoodpups.com and we’ll respond within 30 days.

6. Data Retention

We keep order information for tax and accounting purposes as required by law, usually up to 7 years.
Email or marketing data is kept until you unsubscribe.

7. Security

We take reasonable technical and organizational measures to protect your data from unauthorized access or disclosure.
However, no online transmission is 100 % secure, so please use caution when sharing information over the internet.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The latest version will always be posted on this page with a new “Effective date.”

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, contact us at:
woof@allgoodpups.com